Patient satisfaction is a measure of the extent to which patients are satisfied with the health care they receive from their healthcare providers.
In evaluating the quality of health care, patient satisfaction is a performance indicator that is measured in self report reports and specific types of customer satisfaction metrics.
Video Patient satisfaction
Validity as a metric to evaluate the quality of health care
Because patients may be dissatisfied with health care that improves their health or are satisfied with health care that is not, there are circumstances where patient satisfaction is not a valid indicator of the quality of health care although it is often used as such.
Many studies fail to identify the relationship between patient satisfaction and quality of health care.
Maps Patient satisfaction
Factors affecting patient satisfaction
Patient satisfaction with meetings with health care services depends primarily on the duration and efficiency of care, and how empathetic and communicative the health care providers are. This is favored by a good doctor-patient relationship. Also, patients who know the procedures required in a clinical meeting, and the time expected to be taken, are generally more satisfied even if there is a longer waiting time. Another important factor that affects patient satisfaction is the job satisfaction experienced by the care provider.
By region
In the United States, hospitals whose surgical patients report highly satisfied also perform better quality surgical procedures. The implication is that there is no need for exchanges between high patient satisfaction and quality patient care.
Consumer Assessment The Provider and the Health System or CAHPS survey is an ongoing research project to guide the development of consumer surveys that are used to assess the quality of care provided by health plans, physician groups and doctors. This is an example of a major research effort that studies the significance of consumer responses to surveys.
Research
In 1998 the process of measuring and reporting patient satisfaction has become an established industry.
The concern about asking patients about the quality of their care is that patients tend to be more satisfied with attractive health than by effective health, and satisfaction reports may not provide good information about the ability of hospitals, doctors, or care to improve their health.. Higher patient satisfaction has been associated with fewer hospitalizations but with greater hospitalization, higher overall health care and prescription drugs expenditure, and increased mortality. Despite these concerns, more and more research has established customer satisfaction as a valid and reliable measure of customer behavior and organizational performance. reducing complaints about their primary care physician, and less likely to terminate the relationship
Among health care consumers - that is, patients - satisfaction is best understood as a multi-attribute model with various aspects of care that determine overall satisfaction. Importantly, lower performance on attributes creates more dissatisfaction than satisfaction generated by higher performance on attributes; in other words, negative performance is more important than positive performance. Thus, ensuring overall patient satisfaction, it is more important to reduce negative performance on the dimensions of patient care with perceived performance worst than to maximize positive performance on other dimensions. A useful solution can measure patient dissatisfaction, not satisfaction.
References
External links
- Why Patient Satisfaction Means Exceeds Quality of Care
Source of the article : Wikipedia
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